John Atkins Cycles, Leamington Spa - HomepageJohn Atkins Cycles, Leamington Spa - Homepage
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When you order with John Atkins Cycles you always get your purchase posted for free on all orders*. (main land UK only). If you do not live in main land UK then you can contact us for a shipping quote on your order via either the contact us form or our email address: info@johnatkinscycles.co.uk.

You have the option on all order to upgrade the postage to a faster service.

If we do not have an item you have ordered in stock then we will contact you straight away to let you know. Most items can be restocked within a week, however if this is not possible we will let you know.

If for any reason you wish to contact us regarding an order you can do so via either the contact us form or our email address: info@johnatkinscycles.co.uk.

We are sure you will be delighted with your purchase, but if you are not, we accept returns and we will refund the price of the product providing it is returned in perfect resale condition within 14 days. If you would prefer an exchange for a different item (size, colour, etc) and we have the item in stock, we can arrange this once the original item is returned. This will be subject to a postage charge to get the amended order back to you. If you believe an item to be faulty and you want to pursue a warranty claim, please return the item with a copy of the original proof of purchase. If upon inspection we agree it’s a warranty issue we will repair or replace the item to our discretion and return it to you carriage free. If a warranty claim has not been cleared with us and you wish to have the item returned to you, there will be a postage charge for this. If you are returning an item to us, we cannot be responsible for the return postage. It is important to include a copy of the original proof of purchase, contact details and a description of the problem.

** Please note padded shorts and short liners are not refundable for hygiene reasons. **

If an item does not arrive, we ask that you follow the Royal Mail claims procedure. Please email info@johnatkinscycles.co.uk for more details.

We try to provide size guides where possible however it is the customer’s responsibility to make sure the sizing is correct. We suggest you try an item for size where possible to ensure it will fit before ordering, whether it is a bike or item of clothing. You can call us on 01926 430211 for help with sizing.

*Please note there is a surcharge for super heavy or large items (Electric Bikes and Pashley Bikes).

     

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